August 25, 2008 : GPS vehicle tracking and fleet management firm Safefreight Technology has acquired the FieldTracker division of FieldWorker Products Ltd. of Toronto. -Read More-

“We looked at a number of vendors but we chose Safefreight because of their user-friendly internet application and their commitment to customer service."
Guy Mazzola
AMEC Carting
“Throughout our vendor evaluation process, it became clear that Safefreight not only offered a superior system, they had the people and processes in place that supported a dedicated approach to our business.”
Dave Tkachuk
Pamco Jiro Service
“SmartFleet gives me peace of mind that we can respond to any hazmat safety or security issue right away.”
Ken Reif
Valley Distribution
“In our first year using SmartFleet, we’ve been able to cut fleet costs by $125,000.”
Tom Pickard
Kana Oilfield Service

100% Money Back Guarantee - Click here for details

Home / Fleet Management Services / Technical Support

Technical Support

Technical Support for your Customized GPS Mobile Asset Solutions

When designing customized solutions for your trucking fleet, we take your business objectives, your current technology and other management tools into account.

Ensuring that Safefreight products meet expected performance and quality standards is our ultimate service goal. Safefreight provides clients with comprehensive and timely technical support and protection of your SmartFleet® System by email, telephone or on-site when required.

E-mail Support

E.mail technical support is provided as a no-charge, value-added service to all Safefreight clients. Response time for email support is generally one business day or less (excluding holidays). Clients must clearly describe and submit issues using the E.mail Support Form found in Client Support. Technical specialists review each issue thoroughly and contact clients with appropriate solutions.

Telephone Support

Toll-free telephone technical support is included as part of the annual subscription for all Safefreight clients throughout Canada and the USA. Professional telephone support representatives are highly trained to quickly satisfy any type of client request. To efficiently handle telephone support issues, clients must ensure they can provide our representative with their customer number and product name and number.

On-Site Support

E.mail or telephone support may not be sufficient to handle some companies’ requests. Safefreight’s experienced technical experts are available to perform on-site analysis to evaluate client needs and the functionality of hardware and software system components. On-site technical support may be a charged service. Clients should contact Safefreight for rate information if on-site support is required.