Remote Security Monitoring
Remote Security Monitoring and 24/7 Response
Emergencies can come at any hour of the day. Mission-critical customer issues seem to hit when you're busiest, or in the middle of the night. How these calls are managed is crucial to the success of your business. Critical or urgent calls require specific call handling experts and expertise to deliver information fast and accurately.
Safefreight's Response Center provides leading edge communications solutions for emergency and supplement response support 24/7. Through the integration of our call center services, wireless technologies, web development/support and electronic business platforms, we are able to build customized solutions that suit our clients specific needs, whether its for a commercial trucking fleet or government fleets.
Real-Time Security With Wireless Remote Monitoring
Safefreight's Response Center tracks the location, condition and security status of fleet assets for companies across North America. Protocols for alarm monitoring, response and reporting are pre-defined by clients and enforced by Safefreight's Response Center security specialists.
Safefreight's call automation system monitors incoming signals through high-security data lines. These signals are processed instantaneously to present our response specialists with immediate alert notifications and access to secure client files and response protocols.
Call Center Response
Safefreight consults with clients to create escalating response protocols, which are easily modified if necessary. When the Safefreight Response Center receives notification of a sensor violation, our security specialists imediately implement the response protocol, which includes contacting key personnel or the authorities identified by the client, in the order specified by the client.
Protocols and systems are pre-determined so that key personnel can be reached at the office, at home or on the road. Safefreight's Security Specialists monitor the status of alert messages and response commands, from alert initiation to closure.
Call Center Reporting
Safefreight prepares daily, weekly or monthly invoice for Response Center clients, detailing the history of alert monitoring and response communications. Reports identify patterns to improve the monitoring of, and response to exception-based sensor events and security breaches. Reports also provide in-progress or resolved status and reviews and analysis of all incidence of theft.
Contact us to find out how our security monitoring services can enhance the security and management of your transportation assets, cargo and equipment.